Terms of service

All items must be returned in the same condition they were received.

Please treat garments with care and avoid contact with fake tan, perfume, makeup, food, and drinks.

Do not attempt to clean the garment yourself.

Do not alter, hem, or modify the garment in any way.

If an item is returned with stains or damage that cannot be removed through professional cleaning, the customer is responsible for all associated costs.

If cleaning is unsuccessful, Brooklyn Luxe Hire reserves the right to charge the full retail value of the garment, in addition to the hire fee. The customer may then keep the item.

Please notify Brooklyn Luxe Hire immediately if any damage occurs during the hire period.

If a garment is returned with damage, the customer will be liable for any required cleaning or repairs.

If the damage is deemed irreparable, Brooklyn Luxe Hire reserves the right to charge the full retail value of the item. This fee is separate from the hire price, and the customer may then keep the garment.

For interstate hires, we recommend placing your order before 4pm Tuesday to allow enough time for weekend delivery.

All garments are sent via tracked express postage, and tracking details will be provided once your order is dispatched.

While we ensure all items are shipped promptly, Brooklyn Luxe Hire is not liable for any delays caused by Australia Post.

All pick-ups are by appointment. You’ll be notified when your item is ready, and collection details.

Refunds are not available for change of mind, incorrect sizing, cancelled events, or booking errors made by the customer.

Refunds will not be issued for delayed deliveries when the item has been dispatched before the Tuesday 4pm cut-off.

In some cases, a store credit may be offered at the discretion of Brooklyn Luxe Hire. This credit will be equal to the hire amount, less a $25 cancellation fee.

To be eligible for a store credit, the garment must be returned via Express Post or dropped off by 4pm Friday.

Store credits will not be granted for items returned after this time.

If a delivery is delayed due to Australia Post, a store credit will be issued for the full hire amount plus 10%, excluding postage fees.

Refunds will not be offered, as Brooklyn Luxe Hire dispatches all orders promptly and is not responsible for postal delays.

For interstate hires, items must be returned via Express Post by 4pm the next business day after your event, or a $15 per day late fee will apply.

For local hires, items must be dropped off by 5:00 p.m. the next business day following your event; otherwise, a $15 per day late fee will apply.

If an item is returned late, by standard shipping, to the wrong address, or otherwise incorrectly, Brooklyn Luxe Hire may charge compensation fees.

If another customer’s hire must be cancelled due to a delayed or incorrect return, the original customer will be liable for the cost of the lost booking.

A $15 non-refundable fee is required to book a try-on.

If a hire is confirmed within 48 hours of your appointment, the fee will be deducted from the hire total.

Try-ons do not reserve or hold garments.

Please send through the specific items you wish to try so we can confirm their availability.

Garments are only secured once full payment has been made. We do not accept deposits.

Cash payments are welcome.